1. How do I open an account?
You can open an account by entering some basic information through the link below.
2. Why is ID verification required?
ID verification is part of the Know Your Customer (KYC) process and is required for the following purposes:
- Compliance with international Anti-Money Laundering (AML) regulations
- Ensuring transparency in financial transactions
- Protecting client assets and accounts
📌 ID verification only needs to be completed once and is an important step in creating a secure trading environment.
3. My document verification was rejected. What should I do?
Your document verification may be rejected for reasons such as:
- The photo is blurry or obstructed
- The document has expired
- The information on your account does not match the information on your ID
👉 Please take a new photo or scan of the document that meets the requirements and upload it again.
If the issue persists, please contact Customer Support.
4. I forgot my password.
You can reset your password through the link below.
5. I want to delete my account.
Please check the following before deleting your account:
- If you have any remaining balance, you can close your account after transferring the funds
- If you have any open trades, you can close your account after settling all positions
📌 Even after account closure, some information may be retained for a certain period in accordance with legal obligations.
6. How can I change my email address?
For security reasons, email address changes can only be processed manually through Customer Support. Please prepare the following information:
- A copy of your ID
- Your current email address
- The new email address you would like to use
Once you submit the above information to Customer Support, we will review it and assist you with the change.
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